678bet Privacy Policy

This Privacy Policy applies to all users of the 678bet platform. When you register on 678bet, place bets, or use any of our services, you agree to the terms of this policy. To learn the full terms of use for our services, please read the Terms and Conditions page.

We take your privacy very seriously. Your personal information is never sold or rented to any third party. Please read this policy carefully, and if you have any questions, contact our support team.

1. What Information We Collect

While you use the 678bet platform, we may collect various types of information. This information is collected in two main ways: provided directly by you, or gathered automatically during your use of the site.

1.1 Information You Provide

Full name, date of birth, and nationality
Mobile number and email address
National ID or passport number (for identity verification)
bKash, Nagad, Rocket, or Upay account details (for transactions)
Username and password created by you

1.2 Automatically Collected Information

IP address and device type (mobile, desktop)
Browser type and operating system
Time of site access, page view data, and session duration
Information obtained through cookies and similar tracking technologies
Game and betting history and win/loss records

2. Purpose of Using Information

Collected information is used only for specific and lawful purposes. 678bet never uses your information unnecessarily.

2.1 For Service Operations

Your information is used to create and manage your account, verify logins, process deposits and withdrawals, and run gaming activities. Information required to verify payments through bKash, Nagad, Rocket, and Upay is used to ensure transaction security.

2.2 For Security and Fraud Prevention

Information is analysed to protect against account misuse, money laundering, and fraud. Automated systems remain active to detect suspicious activity.

2.3 For Service Improvement

Behavioural data is used to improve the user experience and resolve technical issues on the platform. Game and offer suggestions may also be made based on your preferences.

2.4 For Communication

Your mobile number or email is used to send important account notifications, transaction confirmation messages, and security alerts.

3. Information Sharing Policy

678bet does not sell or rent your personal information to third parties for advertising purposes. However, information may be shared in a limited way in certain circumstances:

Payment Processors: Information necessary to complete transactions through mobile financial services such as bKash, Nagad, Rocket, and Upay is shared.
Technology Partners: Information may be shared with trusted technology companies that assist in running the platform, under strict confidentiality agreements.
Legal Requirements: Information may be provided in compliance with legal obligations arising from court orders or lawful requests from government authorities.
Corporate Changes: Information may be transferred in the event of a company merger or acquisition, but the terms of this policy will continue to apply.

4. Data Security Measures

678bet uses industry-standard security technology to protect your personal information. Multiple layers of security are in place to prevent data theft or unauthorised access.

4.1 Encryption Technology

All data transmissions are encrypted using SSL (Secure Sockets Layer) technology. Passwords and sensitive information are stored using high-grade hashing algorithms.

4.2 Access Controls

Only authorised staff may access your information for specific purposes. All internal access is logged and regularly audited.

4.3 Security Monitoring

Round-the-clock security monitoring is active. If a security incident occurs, affected users are promptly notified and necessary steps are taken.

5. Cookies and Tracking Technology

Cookies are used on the 678bet website. Cookies are small text files stored in your browser that improve the functionality of the site.

5.1 Essential Cookies

These cookies are necessary to maintain your login state, store security tokens, and run the core functions of the site. They cannot be disabled.

5.2 Analytical Cookies

These cookies are used to understand how users navigate the site and to improve the quality of our services. You can control these cookies from your browser settings.

5.3 Preference Cookies

These cookies are used to save your language preference, display settings, and other personalised choices, so you do not need to reconfigure them each time you return to the site.

6. Data Retention Period

Your information is retained for as long as it is needed. All information is stored while your account is active. After account closure, certain information may be kept for a specific period:

Transaction-related information: at least five years from the date of account closure
Identity verification information: for the period required by legal obligations
Communication records: three years after account closure
Security logs: for a period determined by circumstances

Once the specified period ends, information is securely deleted or anonymised.

7. Your Rights and Controls

You have certain important rights regarding your personal information. 678bet respects these rights and supports you in exercising them.

7.1 Right to Access Information

You may request to view the information stored in your account. We will provide that information to you within a reasonable time.

7.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request a correction. Some information can be updated directly from your user profile.

7.3 Right to Close Your Account

You may request to close your account at any time. However, some information may need to be retained for a specific period due to legal obligations.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages, you may opt out at any time through support. However, opting out of account and transaction notifications is not possible.

8. Protection of Minors

All services on 678bet are for persons aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. Age is verified at the time of registration.

If a minor attempts to create an account, or if a parent or guardian wishes to report this, please contact our support team. That account will be cancelled immediately and the associated information will be deleted. To learn more about responsible gaming, visit the Responsible Gaming page.

9. International Data Transfers

678bet uses global infrastructure, so your information may be stored or processed on servers in various countries. Regardless of where your information is held, protection equivalent to this privacy policy is ensured.

For international data transfers, we apply protective agreements and technical measures to maintain the security of your information.

10. Policy Changes and Updates

678bet may update this Privacy Policy when needed. If changes are made, the "Last Updated" date at the top of the page will change. For significant changes, a notification will be sent to your registered email or mobile.

If you continue using the site after an update, you will be considered to have accepted the revised policy. We therefore recommend reviewing this page regularly. For information on the overall terms of use of the site, you can find more details on our About Us page.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us using the methods below:

Live Chat: Contact us via live chat 24/7 from any page on the site (in both Bengali and English)
Email: [email protected]

After receiving a privacy-related request, we aim to respond as quickly as possible. For urgent matters, contacting us via live chat is the most effective option.